Frequently Asked Questions
Answers to all questions about bonuses, deposits and VIP at hi bajji
From opening an account at hi bajji to claiming the welcome bonus, depositing via bKash or Nagad, VIP cashback and responsible gaming — this page has detailed answers to more than 20 questions across 5 topics. If your question is not here, ask us directly via live chat.
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Table of Contents
Welcome Bonus
Make your first deposit at hi bajji and receive a 100% welcome bonus. Read the questions below to find out how to claim this bonus and how to meet the wagering requirement.
Open an account for the first time on the hi bajji login page and deposit a minimum of ৳100. After depositing, select the bonus offer — a 100% bonus will be added to your account right away. Example: deposit ৳1,000 and ৳1,000 bonus is added, making your total balance ৳2,000. The bonus portion cannot be withdrawn until the wagering requirement is met.
The wagering requirement for the welcome bonus is 10 times the bonus amount. So if you deposit ৳1,000 and receive ৳1,000 in bonus, you need to place a total of ৳10,000 (৳1,000 × 10) in bets before you can withdraw the bonus. Another example: deposit ৳20,200 and receive ৳10,000 bonus — wagering required is ৳1,00,000. The calculation applies to the bonus amount only, not the entire balance.
Yes, if after receiving a bonus at hi bajji you feel the wagering requirement cannot be met, you can contact customer support and request to cancel the bonus. However, keep in mind that cancelling the bonus will also cancel any winnings earned from that bonus. For full terms, visit the Terms and Conditions page.
Slot games generally count in full towards bonus wagering. Live casino table games (Baccarat, Roulette) and sports betting may count partially or at a different rate. Playing in the slots section is a faster way to complete bonus wagering. Contact hi bajji customer support to find out the contribution rate for a specific game, as it varies by game type.
A bonus is valid for a specific period of time. After claiming a bonus following a deposit, the wagering requirement must be met within that set period — once it expires, the bonus and any winnings earned from it are forfeited. Check the bonus terms or contact hi bajji support for the exact validity period.
VIP Programme
The hi bajji VIP programme has three tiers — Bronze, Silver and Gold. Play regularly and receive cashback every week. Full details of the benefits are listed on the hi bajji VIP page.
The hi bajji VIP programme has three tiers: Bronze — up to 0.5% weekly cashback; Silver — up to 1.0% weekly cashback; Gold — up to 1.5% weekly cashback. Each tier provides cashback on the week's net loss. The more actively you play, the greater your chance of moving up to a higher tier.
VIP tier changes at hi bajji are based on your gaming activity and consistency. The more regularly and actively you play, the faster you will move up to a higher tier. hi bajji periodically reviews your account activity and updates your tier. Contact the support team to find out your current tier and progress towards the next one.
Weekly cashback is calculated on the net loss for the entire week — that is, total losses minus total winnings. Example: a Silver member with a net loss of ৳20,000 in a week receives ৳20,000 × 1.0% = ৳200 cashback. Cashback is credited directly to your account and can be withdrawn once the applicable wagering requirement is met.
In addition to weekly cashback, hi bajji VIP members enjoy priority customer support, exclusive offers on special occasions, and early access to new games or features. The range of benefits is greater at higher tiers (Silver and Gold). Birthday rewards (up to ৳1,000) and referral rewards are also part of the VIP experience.
Gold tier members receive up to 1.5% cashback on the week's net loss — the highest rate of the three tiers. For comparison: Bronze offers up to 0.5% and Silver up to 1.0%. Cashback is calculated each week and credited to the account by hi bajji within the set timeframe.
Customer Support
24/7 customer support is available at hi bajji for any issue. Assistance can be provided in both Bengali and English via live chat or email.
Yes, the hi bajji customer support team provides assistance in both Bengali and English. With Bangladeshi players in mind, you can communicate comfortably in Bengali via live chat and email. There is no language barrier — write your question in Bengali and you will receive a reply in Bengali.
Before contacting hi bajji support, keep the following information handy: your registered email or mobile number, your account username, the approximate time the issue occurred, and the transaction ID (if the issue relates to a deposit or withdrawal). Having this information ready in advance allows the problem to be resolved faster.
Absolutely. hi bajji customer support is active seven days a week, 24 hours a day. You can connect via live chat at midnight or early in the morning and receive assistance. The same service is available during night-time BPL or T20 matches.
hi bajji has two support channels: (1) Live Chat — log in to the site or app and speak in real time directly; (2) Email — use email for detailed issues or to send documents. There is no phone number — all contact is through these two channels.
Deposit Questions
Deposits at hi bajji can be made via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100. The minimum withdrawal amount is ৳500 and processing takes between 30 minutes and 3 hours.
hi bajji accepts deposits via four mobile payment methods: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳100. Withdrawals are also available through these four methods, with a minimum withdrawal amount of ৳500.
Log in to your hi bajji account and go to the deposit section. Select bKash as the payment method and enter the amount (minimum ৳100). Send money or make a payment from the bKash app to the number shown, then submit the transaction ID on hi bajji. Your balance will be updated within a few minutes.
Confirm with the hi bajji support team whether any processing charges apply for deposits and withdrawals. Your mobile wallet provider (such as bKash or Nagad) may apply their own transaction charges — these will follow that wallet's terms.
Yes, the Nagad deposit process is essentially the same. Select Nagad in the deposit section, enter the amount, and make the payment from Nagad to the number provided by hi bajji. You can start from a minimum of ৳100. Payment can also be made via the Nagad Post Office app or by dialling *167#.
Withdrawal requests at hi bajji generally take between 30 minutes and 3 hours to process. The minimum withdrawal amount is ৳500. Once the request is submitted, the funds go directly to your chosen mobile wallet (bKash, Nagad, Rocket or Upay).
Responsible Gaming
hi bajji believes gaming should always be for entertainment. Read the responsible gaming guidelines and set your own limits.
To participate in any casino or betting activity at hi bajji, you must be 21 or older (21+). Age is verified at the time of account registration. Keeping underage individuals away from gaming is fully in line with hi bajji's policy.
Yes, hi bajji offers the option to set a deposit limit to help you control your spending. You can decide for yourself how much you can deposit within a given period. Contact hi bajji customer support on this matter and they will help you set the limit.
Both cooling-off (a temporary break) and self-exclusion (a long-term break or permanent closure) options are available at hi bajji. If you feel gaming is getting out of control, contact customer support immediately. Your request will be acted on promptly.
If you feel gaming is having a negative effect on your life, use hi bajji's responsible gaming tools and talk to a family member or someone you trust. If needed, contact a mental health professional or a government helpline. hi bajji customer support can also help you find the right resources.
Yes, hi bajji takes responsible gaming seriously. Age verification (21+), deposit limit settings, cooling-off and self-exclusion options, and 24/7 support are all part of hi bajji's responsible gaming framework. Always treat gaming as entertainment and avoid betting beyond your means.
Have more questions? Talk to us directly
If your question is not answered in this FAQ, the hi bajji customer support team is available at all times. Bengali or English — contact us in whichever language you are comfortable with.
Live Chat
Log in to the site or app and get immediate assistance. Active seven days a week, 24 hours a day.
Email Support
Use email to send detailed issues or screenshots. Email: [email protected]
Bengali and English
The hi bajji support team can assist Bangladeshi players in Bengali — no language barrier.